Refund policy

At Glamwiz, we want you to feel confident and happy with every purchase. We take great care in designing, inspecting, and packaging our products before they reach you.

If something isn't right with your order, we're here to help.

Return Eligibility

We accept eligible return requests within 7 days of delivery.

To qualify for a return:

  • Items must be unused, unworn, unwashed, and in their original condition.

  • All original tags, labels, and packaging must remain intact.

  • Products must be free from stains, perfume, makeup, alterations, or damage caused after delivery.

  • Proof of purchase or an order number is required.

Please contact our customer support team at info@glamwiz.com before returning any item. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

For hygiene, customization, and quality-control reasons, the following items are not eligible for standard returns:

  • Customized, personalized, or made-to-measure products.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags or packaging.

  • Final-sale or clearance items clearly marked as non-returnable before purchase.

These exclusions do not limit any rights that cannot legally be excluded.

How to Request a Return

To initiate a return:

  1. Contact Glamwiz customer support within 7 days of receiving your order.

  2. Provide your order number, the item you wish to return, and the reason for your request.

  3. Our support team will review your request and provide return instructions if eligible.

  4. Ship the product to the designated return address provided by our team.

Do not send products to the address printed on the original shipping package unless instructed.

Return Shipping Charges

For returns due to a change of mind, incorrect size selection, or personal preference, return shipping costs are the customer's responsibility.

If you receive an incorrect, defective, or damaged product, please contact us with photographs so we can investigate and arrange an appropriate resolution at no additional cost to you where required.

Original shipping charges are generally non-refundable for discretionary returns, except where required by applicable law.

Refund Processing

Once your returned item is received, our quality-control team will inspect it.

If approved:

  • Your refund will be issued to your original payment method.

  • Refund processing will be initiated within 10 business days after return inspection and approval.

  • Your bank, card issuer, or payment provider may require additional time to reflect the refund.

If an item does not meet our return conditions, we will contact you with an explanation.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact our support team as soon as possible, preferably within 48 hours of delivery, with:

  • Your order number.

  • Clear photographs of the product and any damage.

  • A brief description of the issue.

We will review your concern and provide an appropriate solution, which may include a replacement, exchange, or refund.

The preferred 48-hour reporting period does not remove applicable legal rights.

Order Cancellations

Cancellation requests are acceptable within 12 hrs once the order is placed. Our products are customized hence we start preparing order after the mentioned timeline.

Lost or Missing Deliveries

If your package is delayed, missing, or marked delivered but has not been received, please contact our support team.

We will assist in investigating the shipment with the courier and determine an appropriate resolution based on the circumstances and applicable consumer protection requirements.

Contact Us

For return, refund, or exchange assistance, please contact Glamwiz through the customer support details provided on our website.

Website: https://global.glamwiz.com

Please include your order number in all communications to help us assist you efficiently.

Glamwiz reserves the right to update this policy. Any changes will apply subject to applicable laws and consumer rights. Nothing in this policy limits rights or remedies that cannot legally be waived.